Guest Service Representative

posted June 25, 2024

Hyatt Regency Valencia

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Compensation: 16.90 per hour

Job Type
Part-time

Description

Reports To
Front Office/Operations Manager
Supervises
N/A
Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
  1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  10. Other duties as assigned.
Job Skills
  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Requirements

Education
  • HS Diploma or equivalent.
Experience
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Salary Description
16.90 per hour
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Hyatt Regency Valencia

244 Room Hotel

Welcome to Our Valencia Hotel Near Six Flags Magic Mountain

Hyatt Regency Valencia brings you some of the best Valencia has to offer. Our pet-friendly hotel in Santa Clarita, California, features luxuriously-appointed rooms and suites near Six Flags, Universal Studios, The Cube – Ice and Entertainment Center, the Santa Clarita Aquatic Center and the Santa Clarita Conference Center.

Fall into your plush Hyatt Grand Bed® and indulge yourself with our deluxe KenetMD bath amenities. And expect modern comforts like complimentary in-room Wi-Fi, marble baths and large flat-screen HD TVs.

Rejuvenate mind and body with a dip in the heated outdoor pool at our Santa Clarita, California hotel. Relax in our luxurious whirlpool or take a leisurely break on the welcoming sun deck before retiring for the evening to your Santa Clarita hotel room. Situated adjacent to the fitness center, the pool and deck area has been designed with your relaxation, fitness and fun in mind. Enjoy it with our compliments.

The StayFit™ center at our Valencia luxury hotel features the latest cardio and weight-training equipment, including Peloton. Whether you prefer to begin your day with an invigorating run on a treadmill or you’re more of a night owl, you’ll find all you need for a complete workout.

At Greater Pacific, discover the intriguing, the delicious and the always fresh from the West Coast flavors. Every dish from our kitchen starts in California — fish from our ocean, vegetables from our fields, we are passionate about sea-to-table and passionate about bringing local California fare to you.


Hyatt Regency Valencia

24500 Town Center Drive

Santa Clarita, CA 91355


244 Room Hotel
Managed By Dimension Hospitality