Guest Service Representative

posted June 25, 2024

San Diego Marriott Del Mar

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Compensation: 19.00 per hour

Job Type
Full-time

Description

Reports To
Front Office/Operations Manager
Supervises
N/A
Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
  1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  10. Other duties as assigned.
Job Skills
  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Requirements

Education
  • HS Diploma or equivalent.
Experience
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Salary Description
19.00 per hour
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San Diego Marriott Del Mar

284 Room Hotel

Enjoy unrivaled views & comforts at our UCSD hotel

Escape to pristine luxury, serene views & inspired service at San Diego Marriott Del Mar. As one of the top Del Mar hotels, we promise memorable stays with room options from deluxe guest rooms to spacious suites with separate living areas. As one of the best hotels in Del Mar, CA, we're proud to feature hardwood floors & bedding experience like no other, with thicker mattresses, cotton rich linens & piles of plush pillows. Catch up on your favorite shows on HDTVs with Netflix in-room streaming. Breathtaking SoCal views aren't the only thing we offer, our ideal location to local universities makes us one of the most modern hotels near UCSD. Additionally, guests can enjoy easy access to San Diego, Torrey Pines, Del Mar Racetrack & more. Hungry? Arterra restaurant in Del Mar, CA offers breakfast, lunch & dinner options with unique drinks & a sushi bar for everyone to enjoy. Need more than a stay? We have over 20,000 sq. ft. of San Diego venues for large events & meetings. Book your stay today!