Convention Services Manager

posted June 21, 2024

Hilton Indianapolis Hotel & Suites

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Compensation: Range $75,000 - $80,000 annually

Job Type
Full-time

Description

Reports To
Director of Catering or Director of Sales
Supervises
N/A
Job Purpose
This position is responsible for developing catering accounts, as sold, and former clients for the purpose of achieving assigned catering and associated room revenue goals as established in the hotel B-Plan. Additionally, this 

position is responsible for managing convention services to ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business.

Job Responsibilities
  1. Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention Resumes. Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
  2. Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up on any questions.
  3. Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
  4. Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition.
  5. Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
  6. Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
  7. Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
  8. Maintains positive guest and employee relations through prompt, precise, and courteous communication.
  9. Other duties as assigned.
Job Skills
  1. Have computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
  2. Exercise excellent communication, presentation, organization, time management and listening skills.
  3. Use analytical skills for measuring business potential and value to the hotel.
  4. Interact with all levels of customers and hotel management.

Requirements

Education
  • Bachelor’s degree in business administration or sales and marketing preferred
Experience
  • Minimum 3 years banquet or meeting planner experience; OR, equivalent combination of education and experience.
Salary Description
Range $75,000 - $80,000 annually
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Hilton Indianapolis Hotel & Suites

352 Room Hotel

A relaxing stay in downtown Indianapolis

We’re in Downtown Indianapolis, a short walk from Hilbert Circle Theatre, Indiana Convention Center, and the Circle Centre Mall. Gainbridge Fieldhouse, Lucas Oil Stadium, and the Indianapolis Canal Walk are a five-minute drive. We have an indoor heated pool, fitness center and free WiFi. Enjoy room service and dining at our two restaurants.

120 West Bar & Grill

Join us for breakfast and dinner in 120 West Bar & Grill. For breakfast or dinner, there's always something delicious waiting for you. Located on the corner of Market & Illinois. Valet parking is available, and all major credit cards are accepted.

In-Room Dining

Enjoy the comforts of your incredible guest room/suite and take pleasure in the convenience of in-room dining with our extensive room service menu.

McCormick & Schmick's

McCormick and Schmick's, a nationally recognized seafood restaurant, is uniquely designed to create an inviting, relaxed atmosphere where guests can enjoy the highest quality dining experience. The menu is printed twice daily featuring the signature 'fresh list' highlighting an impressive number of fresh seafood varieties, in addition to aged steaks, poultry, entree' salads and pasta.

We have 18 event spaces including our Victory ballroom, Monument Hall, and a collection of meeting and conference rooms. Our dedicated planners will assist with A/V equipment and catering menus for your event.