Valet Attendant

posted June 21, 2024

JW Marriott Houston Downtown

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Compensation: $11.00 per hour plus tips

Job Type
Full-time

Description

Reports To
Valet Managers
Supervises
N/A
Job Purpose
A Valet Parking Attendant is responsible for transporting guest vehicles in a prompt and courteous manner to and from the parking structure using safe driving practices.
Job Responsibilities
  1. Operates vehicle using safe driving practices to ensure safe delivery of vehicle to and from the parking garage.
  2. Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed. Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket.
  3. Follow established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports. 
  4. Greets and thanks guests in proper English, using a clear, pleasant voice. Respond to inquiries with accurate information regarding directions to local attractions, car rentals, meeting rooms, etc., according to individual needs. Assists guests with taxi services, wheelchair requests, parking options, etc.
  5. Promptly answers Valet phone using positive and clear English communication. Verbally arranges and confirms parking valet requests from guests and makes appropriate arrangements for bell desk services. Responds accurately to general inquiries regarding hotel services and attractions.
  6. Assists Door Attendant in opening car doors and unloading/loading of luggage to ensure the smooth flow of traffic in the valet area, issuing claims checks and tagging bags as needed.
  7. Assists guests with check-in procedures.
  8. Other duties as assigned.
Job Skills
  1. Ability to speak another language in addition to English is preferred.
  2. Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate information.
  3. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.

Requirements

Education

Any combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

Experience
  • No prior experience required. Prior driver, hospitality, Bell Person or Door Person experience preferred.
Licenses/Certifications
  • Valid Class III Driver’s license and good Driver’s Abstract required. Provide evidence of insurability. CPR certification and/or First Aid training preferred.
Salary Description
$11.00 per hour plus tips
Save this job

JW Marriott Houston Downtown

323 Room Hotel

Be Present, At Our Luxury Hotel In Downtown Houston

The JW Marriott Houston Downtown is the perfect destination for discerning travelers. Located in the heart of the city, in the historic Samuel F. Carter skyscraper, we offer easy access to the best that Houston has to offer. From world-class dining, to top attractions such as Minute Maid Park, the George R. Brown Convention Center, Toyota Center and Discovery Green, you'll be able to experience the best of downtown. We proudly showcase paintings and sculptures created by local artists. Whether you're here for business or pleasure, you'll appreciate our pet-friendly accommodations, state-of-the-art amenities, and impeccable service. Enjoy a cocktail or local inspired cuisine at Main Kitchen restaurant or seek wellbeing at the Spa by JW. Plan on success in 13,500 square-feet of Houston meeting space, and celebrate everlasting moments in 7,000 square-feet of wedding venues. Book your stay now and experience the best that Houston has to offer.