Guest Service Supervisor

posted June 21, 2024

Doubletree Resort by Hilton Hotel Paradise Valley - Scottsdale

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Compensation: $21.00 per hour

Job Type
Full-time

Description

Reports To
Front Office Manager/ AGM/ Guest Services Manager 
Supervises
Guest Services Representatives
Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
  1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  10. Other duties as assigned.
Job Skills
  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Requirements

Education
  • HS Diploma or equivalent.
Experience
  • Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
Salary Description
$21.00 per hour
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Doubletree Resort by Hilton Hotel Paradise Valley - Scottsdale

387 Room Resort

Explore Scottsdale and the great outdoors

Featuring lush tropical gardens, our resort is one mile from Old Town Scottsdale and Fashion Square Mall. Camelback Mountain and Scottsdale Stadium are within five miles of our door, and Phoenix Sky Harbor International Airport is a 20-minute drive. Enjoy shopping and dining in the heart of the city. We offer two outdoor pools and several restaurants.