Food & Beverage Outlet Supervisor

posted June 17, 2024

Hilton Indianapolis Hotel & Suites

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Compensation: $19.00 p/hour

Job Type
Full-time

Description

Reports To
Director of F & B and/or F & B Manager
Supervises
Greeter/Seater/Cashier, Server, Busser/Utility, Room Service Server, Runner, Bartender
Job Purpose
To supervise and coordinate activities of F & B outlet and staff to provide fast and courteous service to guests.
Job Responsibilities
  1. Schedules dining reservations and arranges parties or special services for guests.
  2. Greets guests, escorts them to tables, and provides menus.
  3. Adjusts complaints of guests.
  4. Assigns work tasks and coordinates activities of outlet staff to ensure prompt and courteous service to guests.
  5. Inspects outlet serving stations for neatness and cleanliness, and requisitions table linens and other outlet supplies for tables and serving stations.
  6. May interview, outlet candidates, train outlet staff, schedule work hours and keep time records of outlet workers.
  7. May assist in planning menus, prepare beverages and expedite food orders.
  8. May collect payment from guests and total receipts at end of shift to verify sales and clear cash register.
  9. Rewards associates who use their empowerment to meet or exceed guest expectations.
  10. Other duties as assigned.
Job Skills
  1.  Speak clearly.
  2.  Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.
  3.  Perform a variety of activities, changing activities often and sometimes without notice.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Requirements

Job Qualifications
Education
HS Diploma or equivalent
Experience
One year experience as cashier, two years experience as a server, and one year in direct sales or the 

                        retail trade; OR, an equivalent combination of experience.

Licenses/Certifications
TIPS Certification and Food Safety Certification

Physical Requirements and working conditions:  

Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Salary Description
$19.00 p/hour
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Hilton Indianapolis Hotel & Suites

352 Room Hotel

A relaxing stay in downtown Indianapolis

We’re in Downtown Indianapolis, a short walk from Hilbert Circle Theatre, Indiana Convention Center, and the Circle Centre Mall. Gainbridge Fieldhouse, Lucas Oil Stadium, and the Indianapolis Canal Walk are a five-minute drive. We have an indoor heated pool, fitness center and free WiFi. Enjoy room service and dining at our two restaurants.

120 West Bar & Grill

Join us for breakfast and dinner in 120 West Bar & Grill. For breakfast or dinner, there's always something delicious waiting for you. Located on the corner of Market & Illinois. Valet parking is available, and all major credit cards are accepted.

In-Room Dining

Enjoy the comforts of your incredible guest room/suite and take pleasure in the convenience of in-room dining with our extensive room service menu.

McCormick & Schmick's

McCormick and Schmick's, a nationally recognized seafood restaurant, is uniquely designed to create an inviting, relaxed atmosphere where guests can enjoy the highest quality dining experience. The menu is printed twice daily featuring the signature 'fresh list' highlighting an impressive number of fresh seafood varieties, in addition to aged steaks, poultry, entree' salads and pasta.

We have 18 event spaces including our Victory ballroom, Monument Hall, and a collection of meeting and conference rooms. Our dedicated planners will assist with A/V equipment and catering menus for your event.