Reports To Executive Housekeeper
Supervises N/A
Job Purpose To maintain cleanliness of all spaces within the hotel.
Job Responsibilities
Make beds in guest rooms.
Replenish supplies such as drinking glasses, writing supplies and bathroom supplies in guest rooms.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas
Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner.
Dust furniture and equipment.
Polish metalwork, such as fixtures and fittings.
Wash walls, ceilings, woodwork, windows, door panels, and sills.
Empty wastebaskets, and empties and cleans ashtrays
Transport trash and waste to disposal area.
Replace light bulbs.
Collects soiled linens for laundering and receives and stores linen supplies in linen closet.
Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent.
Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles.
Sort dried articles according to identification number or type.
Fold and place item in appropriate storage bin.
Other duties as assigned
Job Skills
Ability to carry out specific oral or written instructions, frequently following a simple routine.
Ability to perform repetitive actions consistently.
Reports To General Manager, AGM
Supervises Guest Services Representative, Night Audit.
Job Purpose To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.
Job Responsibilities
Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.
Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
Receive departmental related guest complaints and ensures corrective action is taken.
Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
Other duties as assigned.
Job Skills
Analyze and interpret business records and statistical reports; interpret policies established by administrators.
Use mathematical skills to interpret financial information and prepare budgets.
Understand the government regulations covering business operations.
Make business decisions based on production reports and similar facts, experience, and opinion.
Plan and organize the work of others.
Change activity frequently and cope with interruptions.
