Reports To Food & Beverage Supervisor, Manager or Director
Supervises N/A
Job Purpose To serve meals to patrons according to established rules of etiquette.
Job Responsibilities
Serves ice water and/or coffee upon greeting the table.
Presents menu to diner, suggesting dinner courses, appropriate wines, and answering questions regarding food preparation.
Writes order on check or memorizes it.
Relays order to kitchen or bar and serves courses from kitchen and service bars.
Garnishes and decorates dishes preparatory to serving.
Serves patrons from dish at table on occasion.
Observes diners to fulfill any additional request and to perceive when meal has been completed.
Totals bill and accepts payment or refers patron to cashier.
Replenishes supplies and prepares for the next meal.
Takes the initiative to greet guests in a friendly and warm manner.
Other duties as assigned.
Job Skills
Use arithmetic to total costs and make change.
Talk with different kinds of people to find out what services they want and to give them information.
Stand or walk for varying lengths of time, sometimes for long periods.
Move fingers and hands easily and quickly to handle things like dishes, money and merchandise.
Lift and carry things like heavy trays.
Reports To Front Office/Operations Manager
Supervises N/A
Job Purpose To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
