Jobs at Hampton Inn & Suites Snellville Atlanta NE

• Maintenance Technician / Person (Engineering/Maintenance)

  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates. 

• Guest Services Manager (Guest Services)

  Reports To General Manager, Director of Rooms, Front Office Manager Supervises Reservations, Guest Services Representative, and Night Audit. Job Purpose To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position. Job Responsibilities Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy. Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department. Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget. Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures. Receive departmental related guest complaints and ensures corrective action is taken. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations. Other duties as assigned. Job Skills Analyze and interpret business records and statistical reports; interpret policies established by administrators. Use mathematical skills to interpret financial information and prepare budgets. Understand the government regulations covering business operations. Make business decisions based on production reports and similar facts, experience, and opinion. Plan and organize the work of others.

• Laundry Attendant (Housekeeping)

  Reports To Executive Housekeeper Supervises N/A Job Purpose To tend laundering machines to clean articles such as wearing apparel, sheets, blankets, and other linens used by the hotel and guests. Job Responsibilities Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent. Turn valve to fill washer with water. Start machine that automatically washes and rinses articles. Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles. Sort dried articles according to identification number or type. Fold and place item in appropriate storage bin. Iron all table linens. Lubricate machines, using grease gun and oil can. Ensure cleanliness of equipment. Take the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills Follow instructions. Adjust to doing the same thing over and over. Move or lift heavy objects. Familiarity of the material safety data sheet when using chemicals and safety rules when working around machinery

• Sales Manager (Sales & Marketing)

  Reports To Director of Sales, General Manager Supervises N/A Job Purpose Secure new volume accounts; grow positive relationships with assigned existing accounts; assure positive recognition within the local community for the hotel. Job Responsibilities Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business plan. Employ revenue management techniques to recommend corporate rate proposals. Accurately prepare and present Requests for Proposals so that both client and hotel receive a good value. Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc. Develop, implement and constantly modify sales action plans. Manage and maintain an accurate and up-to-date contact management system. Negotiate and close contracts that meet the hotel’s business plan objectives. Desired arrival, departure and volume patterns must be met. Internally communicate client requirements, thereby insuring all information is accurate between client and hotel staff. Coordinate and participate in target market trade shows and sales blitzes. Conduct competitive analysis and maintain competitor files in order to be able to compete successfully. Maintain good rapport with local civic groups and companies. Other duties as assigned. Job Skills Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Ability to exercise excellent communication, presentation, organization, time management and listening skills. Ability to use analytical skills for measuring business potential and value to the hotel.

Apply for these jobs at https://careers.dimensionhospitality.com/hampton-inn-snellville/jobs