Reports To Executive Housekeeper
Supervises N/A
Job Purpose To perform a combination of tasks which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience.
Job Responsibilities
Cleans hallways, lobby, restrooms, elevators, stairways, and locker rooms and other work areas.
Abides by the regulations set forth by the material safety data sheets when using chemicals.
Moves/arranges furniture and dusts/polishes furniture, metalwork and equipment.
Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner.
Collects soiled linens for laundering and receives and stores linen supplies in linen closet.
Cleans bathrooms and replenishes with supplies.
Refurnishes room with supplies, towels etc. as required. Supplies cleaning cart with appropriate supplies for shift.
Washes walls, ceiling, and woodwork; washes windows, door panels, and sills.
Empties wastebaskets, and empties and cleans ashtrays. Transports trash and waste to disposal area.
Takes the initiative to greet guests in a friendly and warm manner.
Other duties as assigned.
Job Skills
Use hands to lift, carry, or pull objects that may be heavy.
Understand simple instructions.
Learn simple procedures and techniques.
Perform routine work or the same task over and over again.
Reports To Front Office/Operations Manager
Supervises N/A
Job Purpose To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
