Jobs at Dimension Hospitality

• CORPORATE DIRECTOR OF eCOMMERCE (Sales & Marketing)

  Reports to: SVP Sales & Marketing Supervises Digital Strategy Managers, Reputation Managers Job Purpose  The Corporate Director of eCommerce is responsible for the overall strategy and execution of e-Commerce/Digital work for Dimension Hospitality and it's portfolio of hotels.  This position supports the e-Commerce and online marketing needs of the porfolio, ensuring that all efforts are made to maximize production from online channelts to achieve Company revenue objectives. Job Responsibilities Articulate the Company vision and strategy   to achieve top line revenue goals.  Share and distribute Brand supported  e-commerce initiatives that add value to the portfolio. Communicate and   implement brand initiatives in timely and effective manner. Ensure that all paid search campaigns are   optimized and are performing at desired levels by aggregating and analyzing   monthly reports and keyword lists. Ensure expenses are within budgeted guidelines. Create, aggregate and analyze monthly   reports on brand.com contribution, OTA contribution and room night   distribution, paid search performance reports, and available brand.com website analytical reports. Distribute and share report findings through weekly property calls, month end reporting, and e-commerce property review slides to include analysis of SEO, brand.com, OTA’s and Review Site activities. Make recommendations to maximize channels as appropriate. Collect and interpret e-commerce data, and develop / maintain tools for trend comparison. Develop uniform tracking reports to measure effectiveness of e-commerce initiatives.  Actively participate in property financial reviews, identifying and responding to critical need areas and trends. Actively participate in annual budgeting process, in accordance with company guidelines and directives. Provide   current and accurate financial information, ad hoc reporting and executive overview to ownership and senior management as requested. Investigate and oversee implementation of new and improved services to capture larger share of the local markets. Maintain a working knowledge of relevant trends and best practices in business management and finance, so business   opportunities can be identified and capitalized on in the continually changing economic and business environment. Submit recommendations for changes and improvements to superiors. Provide on-going e-commerce and online marketing support and guidance to property Directors of Sales / sales teams,   Regional Directors of Sales / Regional Directors of Revenue Management, and other support team personnel.  Direct, educate and assist direct reports and property teams in e-commerce and online marketing best practices, including but not limited to search engine marketing, online demand generation channels, social media, online reputation management and overall online representation. Conduct targeted weekly/monthly property calls to review website performance, SEO and PPC results and to discuss any other relevant e-commerce and online marketing issues at the property level. Provide corporate e-commerce support for portfolio wide initiatives including but not limited to portfolio centric room packages, brand e-commerce marketing initiatives and non-brand e-commerce initiatives such as Cvent.  Manage web-vendor, brand e-commerce team and owner relationships at both the account management and director levels. Work closely with property and corporate   personnel, including Regional Directors of Sales, Regional Directors of Revenue Management and Regional Directors of Operations to ensure budgeted revenue goals are achieved.  Interact with brand personnel, external web vendors and other partners to ensure our properties receive appropriate attention   and full benefit of these resources. Provides information, guidance and direction to corporate and hotel management in all areas related to   e-commerce and digital marketing. Ensure all efforts are in alignment with   the vision and direction of the company, brand requirements, and local, state and national regulations. Serve as the primary point of contact   between web vendors and regional teams / executive management. Ensure that brand   and vendor SEO efforts are maximized to achieve high SEO page rankings for brand.com sites and brand independent sites, where applicable.  Represent the company in web vendor and field marketing property status calls, ensuring that the e-commerce   and online marketing needs of the portfolio are identified and addressed.  Negotiate and structure new/renewed web vendor contracts for SEO work and/or independent site creation and maintenance. Provide guidance and direction to vendor website building teams, ensuring that SEO and user experience best practices are applied, brand standards are followed, and revenue is readily tracked. Participate in hotel acquisitions and other projects as requested, providing due diligence information and analysis and working closely with appropriate corporate personnel. Other   duties as assigned. Job Skills Provide direction in all related areas in a   manner consistent with the requirements of the Company, management contract,   franchise agreement, and local, state and national regulations.  Develop, coordinate and direct activities that foster effective business relations with brand management. Keep abreast   of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality. Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to position the hotel as a market leader.  Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Maintain effective two-way communication that crosses departmental lines and reaches all levels of constituents. Clearly   communicate Company standards and expectations to direct reports and property teams. Work collaboratively with the corporate support team to ensure Company assets are accurately tracked and protected. Submit to superiors recommendations on changes and improvements. Oversee the compilation and analyze various corporate and property reports to provide management with accurate information and to comply with corporate policies and procedures. Complete all required and requested reporting in a timely and accurate manner. Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure. Perform special projects and other responsibilities as assigned.

• Maintenance Technician / Person (Engineering/Maintenance)

  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates. 

• Chief Engineer (Engineering/Maintenance)

  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business needs dictate.

• Housekeeping Houseperson (Housekeeping)

  Reports To Executive Housekeeper Supervises N/A Job Purpose To perform a combination of tasks which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. Job Responsibilities Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas. Abides by the regulations set forth by the material safety data sheets when using chemicals. Moves/arranges furniture and dusts/polishes furniture, metalwork and equipment. Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner. Collects soiled linens for laundering and receives and stores linen supplies in linen closet. Cleans bathrooms and replenishes with supplies. Refurnishes room with supplies, towels etc. as required. Supplies cleaning cart with appropriate supplies for shift. Washes walls, ceiling, and woodwork; washes windows, door panels, and sills. Empties wastebaskets, and empties and cleans ashtrays. Transports trash and waste to disposal area. Takes the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills Use hands to lift, carry, or pull objects that may be heavy. Understand simple instructions. Learn simple procedures and techniques. Perform routine work or the same task over and over again.

• Night Auditor (Guest Services)

  Reports To Accounting Manager Supervises N/A Job Purpose To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports. Job Responsibilities Perform all audit procedures as set forth by the Hotel and company, on a daily basis. Verify the status of all wake-up call requests and ensure they are properly handled. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the ‘AM’ shift and reset day’s business. Act as a Guest Service representative and manager on duty during the night time hours.  Act as PBX operator during the audit shift. Attend and actively participate in all front office meetings. Participate in all training and cross training programs. Take the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills Understand and use math concepts in order to design a financial or economic system. Work math problems quickly and accurately. Understand and use computers and related equipment. Speak and write clearly to report financial information

• Banquet Captain (Catering/Banquet)

  Reports To Director of Food & Beverage Supervises Banquet Servers, Banquet Setup Job Purpose To plan the serving details for banquets, receptions, and other social functions. Job Responsibilities Requisitions additional help as required by banquet schedule. Directs setting up of tables, and decorations. Plans the serving order and orchestrates its completion in a timely, quiet and courteous manner. Supervises wait staff and set up staff. Trains all set up and wait staff. Ensures that waiters and waitresses are ready to serve meal when it is prepared. Takes the initiative to greet guests in a friendly and warm manner and ensures all needs are met. Observes guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed. Aides in the operation of banquet department. Ensures proper banquet check control. Actively participates in room set up and service. Inventories all equipment. Displays awareness and compliance with security, safety, emergency and energy procedures. Relieves banquet manager and operates the department. Other duties as assigned. Job Skills Use judgment and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service. Perform a variety of activities, changing activities frequently and sometimes without notice. Plan and carry out an activity, such as a card party or dance. Plan the work of others.

• Lobby Attendant (Housekeeping)

  Reports To Executive Housekeeper Supervises N/A Job Purpose Under the direct supervision of the hotel’s Executive Housekeeper, take ownership in assuring that the public space areas of the hotel and existing flooring materials of the hotel are properly protected from soil, cleaned regularly and maintained to a high level of appearance.  Job Responsibilities Under supervision, establish, evaluate and perform work on a cleaning and preventive maintenance program for all flooring surfaces of the hotel. Under supervision, keep abreast of all new cleaning procedures, cleaning products and technology that can be used in maintaining and enhancing the public space areas of the hotel.  Under supervision, work to build a “team” approach among the various hotel departments to assist in the overall philosophy of keeping the public space clean and fresh in appearance.  On your own, take initiative to be a hotel ambassador by always greeting hotel guests in a friendly and warm manner. On your own, stock cleaning cart with appropriate supplies for shift. On your own sweep, vacuum, wet mop, scrub, buff and properly maintain hotel floors using hand tools, brooms, brushes, mops vacuums and other powered equipment. On your own, abide by the regulations set forth by material safety data sheets of various cleaning products. On your own, observe and report the need for repairs to equipment, furniture and building components. With very little supervision, empty public space trash bins, clean lobby and banquet bathrooms, pick up all trash on table and floors. Keep public space cleaning utility closet rooms in a clean and well organized fashion.  Other duties as assigned. Job Skills Maintain focus on cleaning projects while coping with various other interruptions. Ability to understand instructions, and learn procedures and techniques. Ability to perform routine work or the same task over and over again.

• Catering Sales Manager (Sales & Marketing)

  Reports To Director of Sales and Marketing Supervises N/A Job Purpose Generation of top line catering revenue for the hotel by maximizing all revenue potential and up-selling additional events/amenities, whenever possible, to build additional revenues. Job Responsibilities Handle and follow up on inquiries for small meetings/events with or without guestrooms. Follow up on leads by qualifying the customer’s needs and dates for the event to determine if the business is a good fit for the property. Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO. Communicate group details/changes to all hotel departments, coordinating customer’s needs with other property business and activities to ensure customer’s expectations are met and the property operates efficiently. Present potential business at Driver Meetings to determine best mix of customers for hotel to attain budgeted revenues. Conduct meetings with client and hotel staff to ensure each event meets client’s expectations. Finalize and detail catering plans for groups contracted by assigned sales manager. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems. Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc. Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers. Maintain account files in software system, ensuring accurate communication between client and hotel staff. Other duties as assigned. Job Skills Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi and Meeting Matrix or a similar system. Exercise excellent communication, presentation, organization, time management, listening, and math skills. Use analytical skills for measuring business potential and value to the hotel. Maintain contact and event information and follow procedures for submitting sales contracts Read and interpret documents and to write routine reports and correspondence.

• Tecnico De Mantenimiento (Engineering/Maintenance)

  Propósito el trabajo: Reparar y mantener la estructura física del hotel utilizando herramientas manuales y eléctricas.

• Maintenance Technician / Person (Engineering/Maintenance)

  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

• Banquet House Person (Catering/Banquet)

  Reports To Director of Food & Beverage Supervises N/A Job Purpose To set up all meetings, meal functions and audio visual equipment in accordance with hotel and company policies. To facilitate all customer requests in a timely and courteous manner. Job Responsibilities Sets up and cleans all meeting and meal function rooms in accordance with company and hotel specifications. Complies with all customer needs for additional equipment and supplies and conveys the changes to supervisor to add to the guest check. Completes all work assignments and follows all instructions directed by supervisor or shift leader. Displays good customer relation skills. Takes initiative to greet guests in a friendly manner. Freshens all meeting rooms during meal breaks by changing cloths if necessary, refilling candy jars, replacing water glasses, refilling water pitchers, and removing garbage from meeting areas and break tables. Assists with meal service and breakdown as needed.  Follows all safety procedures. Other duties as assigned. Job Skills Carry out specific oral or written instructions, frequently following a simple routine. Do the same task over and over frequently in the same way. Stand and walk for long periods of time. Lift and carry things like chairs, trays of dishes, and banquet tables, staging, etc. Use hands and fingers skillfully and easily.

• Maintenance Technician / Person (Engineering/Maintenance)

   While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business needs dictate.   

• Guest Service Representative (Guest Services)

  Reports To Front Office/Operations Manager Supervises N/A Job Purpose To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Shift Times:  AM Shift - 7:00am - 3:30pm PM Shift - 3:00pm -11:30pm

• Guest Service Representative (Guest Services)

  Reports To Front Office/Operations Manager Supervises N/A Job Purpose To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

• Assistant General Manager (General Manager)

  Reports To General Manager Supervises Front Desk Manager, Security Supervisor, Executive Housekeeper, Engineering leader, Food & Beverage Leaders Job Purpose To maintain the Rooms, Food and Beverage and Engineering disciplines of the hotel, maintaining established revenue, cost and quality standards. To act as liaison between General Manager and department managers. To meet or exceed hotel budget, guest satisfaction and associate satisfaction guidelines and franchisee expectations. Job Responsibilities Oversees Rooms Division, Food and Beverage Division as well as Engineering discipline. Preferably prior experience as department head/executive committee member within the Food and Beverage discipline or Rooms, to compliment General Manager’s experience.  Oversees development of new programs that result in an increased level of guest satisfaction and operational excellence. Receives and responds to guest complaints in a timely manner. Ensure that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met. Supervise the food & beverage department to include food preparation, food and beverage service so as to maintain established operational standards and maximize profits of the hotel.  Generate an atmosphere that provides security and safety for all internal and external guests. Establish and maintain cost control systems for all rooms and food & beverage related inventories. Participate in the development of short term and long term financial and operational plans for the hotel. Supervises an ongoing maintenance program, which includes the internal and external areas of the hotel. Readily meets all financial obligations and safety regulations. Monitor and maintain the property specific cleanliness guidelines in all areas of the property. Oversee transient & package advertising opportunities and ensures hotel participation in brand specific programs. Ensure high associate morale by rewarding team members who meet or exceed guest expectations. Oversee implementation and development of all training programs. Maintain compliance with all local, state and federal laws and regulations, directly involved with all hiring and disciplinary decisions. Other duties as assigned. Job Skills Computer skills including word processing, spreadsheets & familiarity with brand specific Property Mgmt Systems. Excellent communication, presentation and listening skills. Ability to read and interpret business records and statistical reports. Ability to use mathematical skills to interpret financial information and prepare budgets. Ability to analyze and interpret policies established by administrators. Ability to make decisions based on production reports and similar facts, your own experience, and personal opinion.

See all 283 jobs at https://careers.dimensionhospitality.com/dimension-hospitality-llc/jobs